Quality Management Case Study

The TC International banquet was a disaster due to lack of aceership organization , and communication . Also check to the failure was a lack of accepting responsibility by the customers and suppliers involved . The immaterial customer is TC International , who is remunerative a large fee to involve a original banquet executed by Wonderland Hotel . The external supplier is the photographer , who need to be kept informed about distance changes in the event scheduling and who should have let the meeting place double-decker know of his snip limitations due to other engagements . The inborn suppliers are the technical manager , hotel usefulnesss manager , host manager , and the head chef and waiter Each of the versed suppliers require to have clock scheduled appropriately to manage exclusively individual resp onsibility . The indwelling suppliers each claimed to have been dependent by another internal supplier who infringed on the time each supplier needed to provide superior service .

ascribable to lack of communication and leadership , each internal and external supplier was unaware of the overall affect of time delays and and so no action was taken to correct the retentive extraction of mistakes that contributed to the banquet failureTo prevent similar disasters from occurring in the prospective , Wonderland Hotel should grow a is a management strategy in which an awareness of quality is known in all organis ational processes that will lead to increase! d customer satisfaction (wikipedia , 2007 . A key destiny of TQM is that there is an accountability standard in which every pretender in the organization holds and finds responsibility to do their part in attaining superior customer satisfaction . In Wonderland Hotel s case , internal suppliers would understand the need to step up and efficiently gear up large events . Each supplier would understand the need for punctual delivery of services and quality that would command event victory Through increased communication , external...If you sine qua non to get a full essay, order it on our website: OrderCustomPaper.com

If you want to get a full essay, visit our page: write my paper