Case study Example | Topics and Well Written Essays - 250 words - 106

Case cartoon ExampleThe Swiss chocolate ice cream cake roll has to be sourced from a nonher seller in the suppliers list immediately.The situation analysis needs to begin with the communication breakdown. It is distinguished to assess the communication between the sales department and the conference organizer who was supposed to ensure that the guests did not bring along their pets. The reservationist failed to inquire if the guests were dog or cat owners, which would have helped to avoid the two pets from creating a commotion at the Times hotel. The events demonstrated failure among the reservations personnel. There is need to ask them to explain wherefore the mess occurred. The reason for two room attendants not to report to work during such chaos is apocryphal and needs an explanation. The budgeboard operator failed to relay calls with important information to the chef and the reasons need to be known. The air conditioner was haywire and the front smudge manager did not ge t this information as calls from the executive engineer went unanswered. The switch board operator plays a significant role in the hotels communication network and should not fail in his/her duty.The significance of effective communication between the front office and other departments cannot be overemphasized. It is important for the front office manager to develop an analytical perspective of the communication system. Active association by front the office manager in routine communication is important for the effective focussing of other departments. Employees need to be trained on how to deal with colleagues within their department as sound as in other departments to enhance professionalism in communication and service delivery. The function board needs to be reviewed with every employee on respective shifts to ensure professional initial guest contact. The front office manager needs to help the employees to concentrate on every days